DOUBLE DOT EARRINGS

ORDER TIMES
Please allow between 5 to 10 working days from order date to despatch. Each item is made by hand and to order, and will be processed in the order in which it was received. If you need an item rushed or for a specific occasion, please email shopthegraphicline@gmail.com prior to ordering and we will let you know what is possible.

SHIPPING INFORMATION
All pieces are made to order and shipped from London, UK. All of our prices are in GBP (£ Sterling).

UK orders are charged at a flat rate of £3 and are sent by Royal Mail Signed For 1st Class and will take approximately 1 - 3 working days to arrive.

Orders to Europe are charged at a flat rate of £8 and International orders at a flat rate of £10. All are sent by Royal Mail International Tracked and Signed For. Postal addresses must be accurate and complete to guarantee delivery.

SHIPPING TIMES
UK 1 - 3 working days
Europe 3 - 5 working days
United States 1-2 weeks
Rest of world 2-4 weeks depending on location

Shipping times are estimates and can vary greatly due to items being held at customs.

Any import duties, sales taxes or other import costs are not included and are the responsibility of the customer.

We are unable to refund or replace stolen packages or unretrieved packages that have been confirmed as delivered. Please ensure your delivery address is correct and secure. We are not responsible for items not received due to an incorrect or an incomplete shipping address.

HANDLING
The Graphic Line jewellery is carefully made by hand and while some pieces are solid shapes and don’t bend or break easily, most of the pieces (the modular line as well as the pop earrings in particular) are not. These are slightly delicate due to their construction with wire and should be treated with care so you can enjoy them for a long time.

TARNISHING
Sterling Silver naturally oxidises and tarnishes with wear and contact to air, so we recommend storing your piece in its original box when not in use.

Exposure to water and heat will accelerate the formation of patina. This is a natural process and there is nothing wrong with the piece once it darkens, it can always be returned to the original colour and shine.

Most people say the best way to keep your silver pieces looking bright is simply to wear them as much as possible!

CLEANING & STORAGE
Invest in a jewellery polishing cloth (available at most drug and hardware stores) and always wipe the piece down after wearing it to remove any dirt, chemicals or fingerprints. To further delay natural oxidisation store your pieces in a dry place, away from sunlight, and in separate boxes, wraps or zip lock bags. This helps avoid contact with other jewellery and objects which can scratch and damage a piece. Jewellery should be kept flat to avoid tangling, kinks and bending.

We do not recommend using cleaning solutions, a polishing cloth will more than suffice. Do not use force when cleaning. Place the piece on a flat surface and carefully buff the silver until it is bright and shiny.

If your piece gets overly dirty, you can clean it using warm water, a gentle dish soap and a very soft rag or extra soft toothbrush. Do not leave the piece submerged in water. Make sure the piece is rinsed well and dried completely.

Jewellery that has been cleaned and thoroughly dried should be stored in its box to delay oxidisation. Don’t leave your pieces out in direct sunlight or store them in the bathroom.

OXIDISED SILVER
Oxidised silver has been treated with a chemical solution to give a dark grey/black finish. This does wear away over time, particularly in exposed areas which adds to the character of the piece. Do not place oxidised silver items in a silver dip or use a silver cloth as this will remove the oxidisation.

TIPS ON WEARING
We recommend you remove your jewellery when showering, washing your hands, swimming and exercising. Water, steam and humidity can affect
the metal.

Avoid inadvertently spraying the piece with hairspray, perfume and deodorant. Remove your jewellery before applying lotion or sunscreen and dry the piece completely if it gets wet.

These steps will go a really long way towards maintaining the look and life of your piece.

REPAIRS
We will repair items purchased through our website. Please email us at shopthegraphicline@gmail.com with a detailed description of the damage. Repair fees and shipping costs are the responsibility of the customer and we will let you know the cost of the repair before you ship your item out to us.

Repairs may take between 1- 4 weeks.

All our jewellery is handmade to order, so we do not accept returns.

We only offer returns and refunds on the rare occasion that an item may have been damaged while getting to you. If you have received a broken or damaged item, please notify us within 48 hours and we will arrange a replacement.

If you received a piece as a gift and you’d prefer another one we may be able to offer an exchange or store credit. Please contact us and we’ll see what we can do. We may exercise this right on a case-by-case basis and if we agree to exchange a piece the cost of returning the item is your responsibility. Your original postage costs will not be refunded and The Graphic Line cannot be held responsible for returns that are lost in transit.
 
Sale or discounted items, or custom/personalized items are excluded from the above. In accordance with UK Health and Hygiene regulations, unfortunately we cannot accept the return of earrings.

We want you to be happy with your purchase so if you have any questions or comments please get in touch at shopthegraphicline@gmail.com